These are some of the most frequently asked questions about parking at Ebbsfleet.
Is there a height restriction in the car parks?
No height restriction is in place in any of the car parks
Where can I pick up / drop off?
Please refer to our car park map on the Parking page for details of our free 20 minute pick up/drop off area. If you require longer than this please use either car park A,B or C.
Do I need to pre book or can I drive up and pay on site?
We recommend all users pre book their space online. This guarantees your space in our car park and leaves you free to worry about the more important things on your day of travel.
OK, I’ve pre booked my parking, what do I do now?
You will receive a confirmation email from our booking partner RingGo, please check this to ensure all the details are correct. If all’s in order, you don’t need to worry about anything else, just drive up to the barrier on your day of travel, our ANPR (Automatic Number Plate Recognition) cameras will be recognise your vehicle on arrival and open automatically. Exactly the same process applies no exit, if you experience any difficulties you can contact the control room by pressing the help button on the barrier. There is no need to print or display a permit when using Ebbsfleet International car parks.
I haven't received / have deleted my confirmation email from Ringgo, what do I do?
Don't worry, just send an email to us at: email@example.com and we'll get this resent ASAP. Alternatively you can call CP Plus on 0207 431 4001 for assistance.
Am I too Iate pre book my parking online for the following day?
Hopefully not! You can pre book with us up to 365 days in advance and to midninght on the day before you want your parking session to start.
How long does it take to walk from car park D to the station?
It’s between a 5 and 10 minute walk from car park D to the station building itself, there is no shuttle bus service in operation.
My vehicle details have changed, how do I amend my booking?
Please log in to your Ringgo account from our Parking page (click 'buy parking online' and follow the instructions from there) and make the change there. It is important that if you have two vehicles the correct vehicle is set to ‘active’.
I'll be arriving at Ebbsfleet international in a rental car/I don't know my registration number...
This is not a problem, enter RENTAL or UNKNOWN as your car registration when logging in/registering with Ringgo. When you find out the registration plate you can amend these details by logging back in to your account. It's important that you do this in advance of visiting Ebbsfleet International because our pre booking system is driven by ANPR (Automatic Number Plate Recognition) to ensure the best possible customer experience when using our car parks.
My plans have changed: what happens if I return to my car later than the date on my booking?
Please contact CP Plus on 0207 431 4001 or firstname.lastname@example.org as soon as possible, preferably before your session is due to expire. Payment to extend your stay can be taken over the phone or your account can be settled in the car park office (located in car park D) before you leave.
I’m struggling to use the pre-booking software, who can help?
We’ve recently upgraded our pre-booking software and realise that there may be a few problems whilst new users are getting started. If you have any problems registering or making amendments to your booking please get in touch with our car park management team at CP Plus on: 0207 431 4001 or email them on: email@example.com. Our staff are on site 24/7 365 days a year to assist you.
My question is not listed, how do I get more information?
Please contact a member of the Ebbsfleet permit team on 0207 431 4001 or email firstname.lastname@example.org
How do I complain?
We're very sorry that you have a complaint about our service but value all feedback whether it's positive or negative. Please email email@example.com with your comments which will be taken in to consideration as we look to constantly improve our parking facilities. We will endeavour to respond promptly to customer feedback on an individual basis.
A member of staff made my day by going over and above their call of duty - how do I pass on my thanks?
We're delighted to hear that one of the team has helped you and actively encourage such behaviours which we believe set us apart from other parking offerings in the local area. If you'd like to pass on your thanks, email your comments to either firstname.lastname@example.org or email@example.com and we will pass on your gratitude to the specific member of staff that assisted you.